I don't recommend or condone repetition of such behavior but the way the staff handled the following situation was outstanding. I have a Shepard that stands about 5'2". Once we arrived in the flower room my dog jumps onto the counter and goes straight for the herb. My dog is big, and a bit unsettling at times. The way they welcomed and allowed me to correct my dog and keep him in doors and in my control while proceeding with my transaction was effortless. The two joints I bought from them were exactly what I was looking for in flower. I am impressed by this company!