Oh hey now! That isn't right. Please reach out to us- We are bummed that your experience was not stellar- HARSH, even. That's not what we want for you and we certainly wouldn't want that to happen to anyone else. Please allow us the opportunity to make it right. The best way to reach us is 207-383-9619. (Update) Well, we haven't heard from you, and we can only assume that you are working for a competitor and just a hater. We haven't heard feedback of that nature from anyone else so (if) this was a legitimate review, we will certainly honor a replacement until 4/1/22. Be well- Stress less.