Thanks so much for taking the time to leave your feedback. We are so glad that our staff has been pleasant and helped to provide a good experience. Regarding using loyalty points in conjunction with discounted flower our policy is that all clearance items are final price, therefore no further discounts are available on already discounted items. If you're eligible for more than 1 discount, your PCA will be able to help you determine which one gets you the best price on your purchase, as discounts cannot be combined. We appreciate having you as a patient and hope we can have another opportunity to serve you again soon!