Why chr
4 Reviews
LA Kush - Los Angeles
Los Angeles, California2.8 stars
Why chr
I'm glad you guys are taking new measures but to blame your mistake on your patients is bad business the customer is always right you guy are responsible for who goes in and out your doors and for confidential the shop claim they don't give your info out witch is a lie .i got two numbers on my phone one from the shop and one from the othe patient and text saying if I have his Id so if 'this club is denied this fact then you can't trust them I not one to write reviews but this club did it I'm just glad I didn't end up going to jail due to the arrogance thanks CHR
LA Kush - Los Angeles
Los Angeles, CaliforniaHello There,
Thank you for your reply. As mentioned before we understand the magnitude of the unfortunate incident that you had to endure and I cannot apologize enough for the error. We made an effort to rectify the issue as soon as the mistake had been discovered, please understand that we are human, and as humans, are prone to mistakes. I hope you give us another chance! thank you for your engagement! and once again, sorry for the mishap and inconvenience this has caused you.
Official response
LA Kush - Los Angeles
Los Angeles, California2.6 stars
Chr poppin or NOT POPPIN!! you tell me🤦♂️
Heads up fellow patients and new patients your confidentiality may be at risk!! I come to this club almost daily for my medical needs until today. Now I question the way they conduct business and it's supposed confidentiality !! Ive been coming to this club since it opened and watched it grow to wonders with their meds. But lately I've been given false hopes by displaying items that I can't purchase due to lack of stock, been cheated by them giving me the wrong meds for example paying for premium run and getting home and finding it was "premium alright" if you like shake run. I pay for quality I expect it so after that mishap I went back and they told me what I wanted was out and they would give me what's on display. It was dry from being open but it was that or nothing. I guess it was better then that shake crap no offense not my cup a tea. So this is just one of many incidents I've had with this club but today I get a call asking to check my wallet to see if I have my id. It turns out for the last three days Ive been walking around with another persons Id. I dont know about you but last time I remembered having someone else's Id is a FELONY ( thanks a lot C.H.R ) So they ask me to take the Id back to the club so we can switch back (CHR not popping) So now me and this guys info just became public due to their sloppiness. Then I get a call from the guy asking about his Id (wtf CHR) I thought you guys kept things confidential. Then they have the nerve to call me back (chr) and offer me a free gram (by the way the flowers are very stale) after I'm already home that's what I call great service I hear lawsuit
LA Kush - Los Angeles
Los Angeles, CaliforniaHello There,
Thank you for your review and I am truly sorry for the inconvenience that you have experienced with us that evening. I have taken the liberty to look into this matter as it was brought to my attention earlier today. Our team realized that there were two patients that checked in with the same first name… when the name was called, you walked up and claimed the ID without hesitation.
However, I fully understand the magnitude of the situation, which is why I have implemented new procedures for the entire front desk staff to ensure this DOES NOT happen again. I deeply apologize for the mix up; do understand that this was an honest mistake that was realized soon after the incident. It took significant effort to find your phone number in hopes of successfully contacting you to resolve this in a reasonable manner. In response to your comment about confidentiality, we uphold the highest security standard here at CHR, and we do NOT share, or make public any patient’s information. To my knowledge, the man that called you was our head guard that was only in attempt to rectify the mix-up that occurred, I am sorry that you thought otherwise. Once again, I apologize for the incident and understand the extent of the situation, if you decide to stop by again, please ask for Lexi or Sabrina and we will be sure to leave you satisfied. Have a great day!
Official response
LA Kush - Los Angeles
Los Angeles, California2.8 stars
Why chr!!!!! Warning!!Man what a disappointment
Heads up fellow patients and new patients your confidentiality may be at risk!! I come to this club almost daily for my medical needs until today. Now I question the way they conduct business and it's supposed confidentiality !! Ive been coming to this club since it opened and watched it grow to wonders with their meds. But lately I've been given false hopes by displaying items that I can't purchase due to lack of stock, been cheated by them giving me the wrong meds for example paying for premium run and getting home and finding it was "premium alright" if you like shake run. I pay for quality I expect it so after that mishap I went back and they told me what I wanted was out and they would give me what's on display. It was dry from being open but it was that or nothing. I guess it was better then that shake crap no offense not my cup a tea. So this is just one of many incidents I've had with this club but today I get a call asking to check my wallet to see if I have my id. It turns out for the last three days Ive been walking around with another persons Id. I dont know about you but last time I remembered having someone else's Id is a FELONY ( thanks a lot C.H.R ) So they ask me to take the Id back to the club so we can switch back (CHR not popping) So now me and this guys info just became public due to their sloppiness. Then I get a call from the guy asking about his Id (wtf CHR) I thought you guys kept things confidential. Then they have the nerve to call me back (chr) and offer me a free gram (by the way the flowers are very stale) after I'm already home that's what I call great service I hear lawsuit
LA Kush - Los Angeles
Los Angeles, CaliforniaHello There,
Thank you for your review and I am truly sorry for the inconvenience that you have experienced with us that evening. I have taken the liberty to look into this matter as it was brought to my attention earlier today. Our team realized that there were two patients that checked in with the same first name… when the name was called, you walked up and claimed the ID without hesitation.
However, I fully understand the magnitude of the situation, which is why I have implemented new procedures for the entire front desk staff to ensure this DOES NOT happen again. I deeply apologize for the mix up; do understand that this was an honest mistake that was realized soon after the incident. It took significant effort to find your phone number in hopes of successfully contacting you to resolve this in a reasonable manner. In response to your comment about confidentiality, we uphold the highest security standard here at CHR, and we do NOT share, or make public any patient’s information. To my knowledge, the man that called you was our head guard that was only in attempt to rectify the mix-up that occurred, I am sorry that you thought otherwise. Once again, I apologize for the incident and understand the extent of the situation, if you decide to stop by again, please ask for Lexi or Sabrina and we will be sure to leave you satisfied. Have a great day!
Official response