We’re truly sorry to hear about your disappointing experience. This is certainly not the quality we aim to deliver, and we regret that the product didn’t meet your expectations. We also apologize for the driver's lack of effort during delivery – that’s not the service we expect our team to provide. Your feedback is important to us, and we’ll be addressing this with our team to ensure it doesn’t happen again. Please reach out to our customer service so we can make this right for you. We appreciate your feedback and hope to have another chance to improve your experience with Smoakland.