Thanks so much for the high marks and for sharing your story at our store. I am so glad that our staff took care of your defective product issue in a manner that let you leave with a smile. There is always those couple carts out of a thousand or one joint that may have been damaged out of hundreds, we hate that out patrons are the ones to find these rare duds but we always wanna make sure to take care of people when they do. Thanks again for the positive review and for giving us the chance to make it right.