We sincerely apologize that your pickup order was not ready when you arrived. We understand how frustrating that can be, and we recognize that we fell short of providing the smooth experience you expected. We also take concerns about customer service very seriously. It is never our intention for any guest to feel unwelcome or that they were treated with anything less than respect. We will be sharing your feedback with our team to ensure we continue improving both our communication and our pickup process. We appreciate you giving us a try and hope you'll consider giving our Cudahy location another opportunity in the future. If you'd like to discuss your experience further, we'd be happy to speak with you directly and work toward making things right.