Ordered at 7:30 PM. Delivery arrived at 9 PM. Opened the bag and — surprise — they sent the small version instead of the large one I paid for. Difference? About $8. I contacted the store, the driver, basically everyone. The driver kept calling me “my love,” which was already uncomfortable enough considering I’m married and just wanted the correct order, not a weird late-night interaction. Then the store acted like THEY were doing ME a favor by fixing THEIR mistake. At 9 PM they promised me an ETA of 9:26 PM. Nobody came. After multiple calls and texts, I finally received a message at midnight saying “the order is here”… while I was obviously asleep because some people have normal schedules. Next morning I texted again, stayed home waiting until 10:30 AM, got another “ASAP” promise… and again, nobody showed up. Phones unanswered. So in the end, I paid more for a product I never received, wasted an entire night chasing people, and got customer service that somehow made me feel guilty

Ordered at 7:30 PM. Delivery arrived at 9 PM. Opened the bag and — surprise — they sent the small version instead of the large one I paid for. Difference? About $8. I contacted the store, the driver, basically everyone. The driver kept calling me “my love,” which was already uncomfortable enough considering I’m married and just wanted the correct order, not a weird late-night interaction. Then the store acted like THEY were doing ME a favor by fixing THEIR mistake. At 9 PM they promised me an ETA of 9:26 PM. Nobody came. After multiple calls and texts, I finally received a message at midnight saying “the order is here”… while I was obviously asleep because some people have normal schedules. Next morning I texted again, stayed home waiting until 10:30 AM, got another “ASAP” promise… and again, nobody showed up. Phones unanswered. So in the end, I paid more for a product I never received, wasted an entire night chasing people, and got customer service that somehow made me feel guilty

Ordered at 7:30 PM. Delivery arrived at 9 PM. Opened the bag and — surprise — they sent the small version instead of the large one I paid for. Difference? About $8. I contacted the store, the driver, basically everyone. The driver kept calling me “my love,” which was already uncomfortable enough considering I’m married and just wanted the correct order, not a weird late-night interaction. Then the store acted like THEY were doing ME a favor by fixing THEIR mistake. At 9 PM they promised me an ETA of 9:26 PM. Nobody came. After multiple calls and texts, I finally received a message at midnight saying “the order is here”… while I was obviously asleep because some people have normal schedules. Next morning I texted again, stayed home waiting until 10:30 AM, got another “ASAP” promise… and again, nobody showed up. Phones unanswered. So in the end, I paid more for a product I never received, wasted an entire night chasing people, and got customer service that somehow made me feel guilty

Ordered at 7:30 PM. Delivery arrived at 9 PM. Opened the bag and — surprise — they sent the small version instead of the large one I paid for. Difference? About $8. I contacted the store, the driver, basically everyone. The driver kept calling me “my love,” which was already uncomfortable enough considering I’m married and just wanted the correct order, not a weird late-night interaction. Then the store acted like THEY were doing ME a favor by fixing THEIR mistake. At 9 PM they promised me an ETA of 9:26 PM. Nobody came. After multiple calls and texts, I finally received a message at midnight saying “the order is here”… while I was obviously asleep because some people have normal schedules. Next morning I texted again, stayed home waiting until 10:30 AM, got another “ASAP” promise… and again, nobody showed up. Phones unanswered. So in the end, I paid more for a product I never received, wasted an entire night chasing people, and got customer service that somehow made me feel guilty

I’ve ordered from West Coast multiple times, and they consistently go above and beyond. It’s not just about the quality of the weed (which is excellent, especially their in-house products), it’s really about the overall experience. Their customer service is outstanding—super responsive, clear communication, and genuinely helpful. And something that really stands out: their drivers are always friendly, smiling, and bring great energy. That’s rare, and it makes a difference. Everything just works the way it should. You can tell it’s a well-run place where both employees and customers are happy. That kind of vibe is hard to find. Definitely my go-to spot.

Always a great experience. Super fast delivery, really smooth ordering and payment, and the quality is always on point. Everything feels easy and reliable. Definitely one of my favorite delivery services in Sherman Oaks and around.