Hey, thank you for taking the time to share your experience — I’m really sorry to hear about what happened on your order. That’s definitely not the level of service we want to provide. I appreciate you letting us know so we can address it with our team. If you don’t mind, could you ask for the GM Guillermo on your next visit or order delivery and I’ll make sure the issue is looked into and that we follow up with the staff involved. We truly value your feedback and want to make it right — your satisfaction matters to us.