80447
1 Reviews
MJ Direct - El Cajon
MJ Direct - El Cajon
El Cajon, California
5.0 stars

CAUTION

I made my first trip to a dispensary last month. Since I live in El Cajon I went to Outco. First, they told me to go to their doctor saying you could only purchase with a prescription. I was OK with that as I wanted a doctor involved anyway. But, their representation was false. You do NOT need a prescription if you just drive a few miles into the City of S.D. But, I wouldn't take the time to write a review over that little misrepresentation. Instead I am appalled because 50% of the oils I bought from them did not draw and even though they were untouched and still in the box they would not even exchange them for new ones. Here's their policy. You can't try it until you leave to see if the product works. Then if it doesn't, you can't return it "once the product has left the premises". Right--it is an illusory policy. So, besides the high prices and misrepresentations, don't expect Outco to stand behind it's product--and hope you don't buy defective products like I did, because you won't know until you leave and once you leave you won't be allowed to return your product for even an exchange or a credit. I had purchased oils for an e-pen. The oils did not draw--almost not at all--no matter how many different batteries you tried. It wasn't like I was trying to return something that wasn't totally brand new and sold --actually recommended--by Outco themselves.
MJ Direct - El Cajon
MJ Direct - El Cajon
El Cajon, California
We apologize for your unpleasant experience here at OutCo. Unfortunately, your products you purchased were working and in good condition. Our return policy only applies to defective and faulty merchandise. We cannot return something purely based on your personal preference. If the product was as insufficient as you claim, we would have honored our return/exchange policy. As for the doctors recommendation, our location and any other medicinal facility in California, requires a medical marijuana card. San Diego County outlawed recreational sales (21 and up purchasing with valid ID) before the new year. One must drive into San Diego City limit areas to purchase with just an ID. Since we are fully licensed, we have to have the doctors recommendation before you can go back into the dispensary to follow all the laws and protocols. Just as you bring a prescription to be able to get your medication from a pharmacy. We do apologize we couldn't accommodate your return today, but we do hope you reconsider. We have daily deals, early bird specials and happy hours for you to enjoy every week to help with the cost and to get you some more product to enjoy. Hope to see you again soon, have a wonderful day. -OutCo
Official response