I walked in as a first time patient and they were nice at the reception desk and then I went in the back and was greeted and she was very nice and helpful although I already knew what I wanted, I normally goto greenpoint but they always carry the same things, the prices are pretty high compared to this place..almost every single section has things on sale and that made me happy. Plus this place is even closer to my house than greenpoint is so a plus there too. I havent tried drive thru but I'd imagine it would be a pain. I saw other comments on here and I hope if something is called in advance and theres a huge line..they should have someone bringing them to the parked cars like GP. (Only if need be). But I havent had a problem yet and they seem to have a bunch of stuff I've never seen..so, so far I'm very happy here.