Hey, this one stings to read. Two carts that won't hit on any battery is a bad experience, and I'd be frustrated too. Bring both back with the packaging and we'll make it right on the spot, no hassle, no interrogation. On the sale, it rotates across a bunch of brands every week, it's not a way to clear out old product, though I understand why it read that way after the luck you had. Come ask for a manager, or email support@gemmeverdi.com if that's easier. We'd like the chance to earn that trust back.