Writing I ordered a syringe of concentrate that I use to manage my depression. I previously took prescription medications, and my weight reached 385 pounds. Since switching to medical THC, I've lost weight and now weigh 230 pounds while successfully managing my condition. When I went to Curaleaf, I was told I couldn't receive my syringe because I had no oral allotment remaining and that they couldn't dispense it under my inhalation allotment. However, I have purchased this exact product before using my inhalation allotment because I don't have oral allotment available. I was told employees who change the route risk a $1,000 fine. It's Sunday night, leaving me without the medication I rely on, and most dispensaries are closed. My concern is with Curaleaf's corporate policies, not the staff, who have always been courteous and professional. I also couldn't reach anyone at corporate because they only provide an online form. If this were any other prescription medication, I could speak with someone directly. I will be filing a complaint with the Florida Office of Medical Marijuana Use (OMMU) and other appropriate agencies.

I just drove from downtown Fort Lauderdale to Hallandale to visit Sanctuary Dispensary. On the way, I stopped at a gas station to use the restroom, but it was out of order. By the time I arrived, as a senior citizen with incontinence issues, I was in urgent need of a restroom and was afraid I was going to have an accident. Since I wasn't wearing any protective garments, I quickly parked and went behind the strip mall to relieve myself. When I went into the dispensary, I was refused service by a young employee who told me I should have come inside and used the restroom. I explained that when you have incontinence issues, sometimes you don't have the luxury of waiting. He then started talking about state regulations. I understand businesses have policies to follow, but a little understanding and compassion would have gone a long way. For seniors and others dealing with medical conditions like incontinence, this was a very frustrating experience. Based on how I was treated, I would not re

I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn’t work at all straight out of the box. Naturally, I tried charging it—still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow—apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn’t receive a replacement because I didn’t have enough “inhalation” remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn’t work, returned it promptly, and the solution offered was a credit that doesn’t even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could “try to get the oil out of it.” That was a particularly helpful suggestion—I didn’t realize purchasing a disposable vape also required me to become a part-time extraction