Hi Stormee, we're sorry to hear you had a negative experience with your pre rolls. We don't get many complaints about these, but every once in a while they do get packed too tight and can be difficult to burn. Please send us an email to nick@docs303.com with some more info such as the brand, strains etc. so we can address any issues with the prerolls and figure out a way to compensate you and make this right! Again, we apologize for the inconvenience and disappointment. We appreciate your business and the feedback.