We’re genuinely sorry to hear about your experience and appreciate you bringing this to our attention. Product quality and customer care are extremely important to us, and we regret that this situation didn’t meet those standards. While we must follow strict compliance guidelines set by state regulations—which can sometimes limit our ability to process exchanges—we always strive to make things right within those limits. We’d love the chance to speak with you directly to better understand what happened and see how we can make it right. Please feel free to reach out to us or stop by and ask for a manager. Your feedback helps us grow, and we do truly care about our patients.