We take customer service very seriously, and we do not tolerate or practice any form of disrespect toward our customers. Your order was not canceled arbitrarily. It was marked as a no-show because our driver arrived at the delivery location and was unable to complete the order due to your absence. If the order had been canceled in advance, our driver could have been reassigned to other deliveries instead of spending time and fuel on an unsuccessful trip. The $5 fee is a standard no-show/cancellation charge that reflects the time, effort, and cost involved in dispatching a driver. It is not applied without reason. We ask that you present the situation accurately. This was not a case of a polite cancellation being ignored—it was a missed delivery.

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