Quality of products is the only thing that saves this review from being 1 Star. It is inexcusable to make clients wait 60 minutes to pick up medications. I listened to many conversations between employees that took away time from helping clients and extended the time that it took for the guest to be helped. Today, three registers were being used. One guest was helped for over 60 minutes (there before and after I left) and the other two spent about 30 minutes to help to guests. There were other guests that required special attention and help and instead of calling for help, customers had to wait while a line of 10+ people formed outside. If I had another options to pickup my medicines I would go and suggest it. If your poor customer service is a result of you having a monopoly on the market here, then shame on you and your poor business practices. If you are not improving because your business is not being challenged, you will lose out on customers once they have options. Disappointing.