Thank you for being a customer and for taking the time to share your experience. We’re truly sorry to hear that your most recent delivery didn’t meet the level of service we strive to provide. We sincerely apologize for any inconvenience it caused. We’re currently reviewing our dispatch and communication processes to ensure this does not happen again in the future. We value our customers loyalty and would love the opportunity to make this right. Please feel free to reach out so we can personally follow up. Thank you again for your feedback—it helps us improve. – The HerbnJoy Team