I’m a 6 year Budologist customer. Love Usman, Andrew. Usman always made things right…product packaging incorrect, he made it right. Always. Price match guarantee, never had to use it, but after exactly 3 encounters with Ray, he’s cost me and hubs $55 in incorrectly packaged product ($40) and he denies a price match guarantee. It’s on the website, but his boss will tell him if they offer price match. He argued instead of simply speaking to Usman and easily resolving the situation. He did not. I asked Ray to leave a message for Usman to call me, he refused. I’ll have to go see Usman myself…he would never treat a customer this way. When Ray embarrassed me over the price match in front of a store full of customers, i simply left and called him a few days later to resolve. He was arrogant, argumentative and unhelpful, and lost two valuable customers who spend thousands a year at this business. There’s no product on the shelves. I see my Budologist becoming another mediocre med dispensary, toppling from its throne…cuz…Ray.