Hi there, thank you for taking the time to share your feedback — we truly appreciate hearing from our customers. 💚 We’re sorry to hear your experience wasn’t what you expected. Please note that product quality can vary by brand, while West Coast Delivery Services is responsible only for the delivery process — ensuring your order arrives quickly, safely, and with excellent service. Leaving negative feedback about a brand’s product on our delivery page can unintentionally affect our business, even though we don’t manufacture or package those items. That said, we always want to help and make sure you’re 100% satisfied. Please call us directly, and we’ll gladly replace any faulty or disappointing product. As a thank-you for your feedback, we’ll also include a free gift with your next order. Your comments help us improve and continue providing the best service possible. We’re committed to making things right and guarantee you won’t be disappointed. 🌿✨