Love to hear it! 😄 Great vibes and friendly faces is exactly what we’re going for. Appreciate you rocking with us—we’ll keep the good energy waiting for you every time you walk in 🙌

Thank you for taking the time to share your feedback, Reyders. We understand your frustration, and we want to respond clearly and respectfully to each point you raised. 1) The $1.99 delivery fee We aim to be fully transparent here. The delivery fee isn’t just for distance—it helps cover the real costs of operating legal, compliant cannabis delivery in California. Our drivers are licensed, trained, insured employees (not gig workers), and deliveries require insured vehicles, fuel, GPS tracking, security protocols, and strict state compliance. This small fee allows us to keep our product pricing competitive for both delivery and in-store customers instead of raising prices across the board. 2) Delivery time delay Waiting 3.5 hours—especially when you’re close—is understandably frustrating, and we apologize for that experience. Your order fell on Thanksgiving weekend, one of the highest-volume delivery periods of the year. While we staff up and plan for surges, demand can still exceed capacity at times. That said, timeliness matters to us, and we continuously adjust routing and staffing to improve delivery windows. 3) ID and address verification This is not optional or discretionary. While Weedmaps verifies accounts for platform access, California law requires each licensed dispensary to independently verify identity and delivery address at the time of delivery. We are legally required to: Confirm a valid government-issued ID Verify the delivery address matches the customer Document proof for state compliance and audits Requesting a photo of you holding your ID and a document showing your address is a state-mandated compliance step designed to protect you, our drivers, and our license. 4) First-time buyer discounts Our approach is different from a one-time automatic discount. We focus on everyday competitive pricing, rotating deals, and delivery promos so customers benefit beyond just their first order. Many of our ongoing Weedmaps specials often beat one-time discounts once you’re ordering regularly. We truly appreciate you sharing your concerns. Feedback like this helps us improve, and we hope you’ll give us another opportunity to deliver the smooth, reliable experience Crystal Nugs is known for throughout Sacramento. Crystal Nugs Dispensary 📍 2300 J Street, Sacramento