We're sorry to hear about your experience and understand how frustrating it must have been to wait that long without any updates. This is not the level of service we strive to provide. Please reach out to us directly at gm-fresnoshaw@goembarc.com so we can learn more about what happened and work toward making things right.

Hello, thank you for the 5-star rating! We really appreciate you sharing your experience. If there’s something specific you enjoyed, we’d love to hear about it. It’s always great to know what our guests love. We hope to see you again soon. — The Embarc Team