We’re very sorry to hear about your experience and understand your confusion and frustration. Pricing and weight should always be clearly explained, and you should never feel like you’re being charged for something you didn’t request or agree to. What you described is not the experience we want for our customers. We’ll be sharing this with our team to review how weights, pricing, and communication are handled to ensure everything is transparent and accurate. We appreciate you bringing this to our attention and regret that we did not meet your expectations.