Thank you for bringing this to our attention. In order to remove them from the queue, orders that are cancelled are often marked as "complete" on the back end of the system in order to remove them from the queue. This will send a message to the customer that your order has been processed. Apologies for any confusion. If you have any further questions or there is anything we can do to make your experience the best it can possibly be, please do not hesitate to reach out.