Point #1 Dr. Stein is a Neurologist! They deal with brain chemistry, so who better to talk to about medication in general? If you are considering trying Cannabis for any reason these guys actually take the time to answer your questions, & I've asked a lot! Bottom line they are definitely reliable, dependable, understanding and they've been an established practice for years! No fly by night place here. - I don't normally write reviews but for people like me.... these are your guys! As far as support staff goes, they define customer service. Truly great, carrying people. A+++