this was one of the best customer service experiences i've ever had. linda helped walk me through the products and which strain might work best for the issues i was trying to address. she was very patient with my questions and very knowledgable. i felt so comfortable--but that also could have had to do with the space. it was very clean and sleek--felt very upscale and professional, which i really appreciated. it's clear that a lot of thought went into this place. the parking was great and easy. and then, once i finally used it, the product was unbelievably good. i spent my first pain-free night in a long, long time. mahalo nui loa, noa. i will be back for sure!