Hi, we are sorry to hear you didn't enjoy your experience. Please email us at inbox@haze420.com and let us know more about your visit. We would love a chance to make things right with you. There might have been a miscommunication with the rewards and we would love to talk directly with you. No one should feel disrespected when shopping with us. We hold a high standard for customer service. We hope to hear from you soon and how we can make things right for you.