I just got my medical recommendation from them. The location was hard to find (last building in the complex) but I called and they helped me find it. I met with a patient educator first who was very knowledgeable and gave me recommendations for sites to visit for more knowledge. The doctor then came in and did an examanation and went over my medical records. Very nice and explained what to look for as far as CBD to THC ratio and what methods of consumption I should use for my particular condition. Answered all of my questions, and I had my email from Ohio before I left the building. Great experience and recommend them highly.