A letter is emailed to you in 30 minutes not immediately and you cannot use it at a dispensary only a delivery service. Don't remember seeing that anywhere on the website. I found out that I was not gonna be able to use the emailed information in a dispensary within the last 10 seconds of the voice call after I was approved and pre paid. Bottom line is if you're okay with delivery services then this will be fine but if you need to go into a dispensary within a week then this is not the place for you. ***whole experience WOULD of been fine if I would of known that I couldn't go into a dispensary for 7-10 days before paying and being approved.