Hi Dylan, we’re sorry your delivery took longer than expected. Our typical delivery standard to Springwater from Barrie is approximately 90 minutes, and on this occasion your order took about 2.5 hours, which was longer than usual. We’d also like to clarify that our records confirm your $82.04 order was successfully delivered. If for any reason an order is not delivered, we will always process a refund so a customer is never left paying for an order they did not receive. We appreciate your feedback and apologize for the delay. Please reach out to us directly and we’d be happy to offer you 10% off your next order as a gesture of goodwill.