Buddtender was not very talkative at all and the disposable cartridge I bought is not working. I felt like the bud tender didn’t didnt want to help me. He didn’t even say hi when I approached him. Chubby guy with glasses. I don’t recall his name. Maybe on the receipt you can find out. Please check your Lowell farm live rosin disposables or else you may have other people making the same complaint.