Hey Msandy! We are so sorry to hear about the situation at hand. I want to let you know that it's not a promotion, it's a state law. Valid MMIC card holders only pay excise tax and forego the sales and city taxes. With that being said, it sounds like there must have been a miscommunication. If you ever find yourself in a situation like this, please feel free to reach out to a manager on duty and we will happily rectify the situation. We would love to hear back from you at lamesa-support@cookiessandiego.com and see how we can better fix the situation and meet your medical needs! Looking forward to helping you and hearing you out! Stay safe.