Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with our delivery service. We understand how important timely deliveries are to our customers, and we regret that we have not met your expectations on multiple occasions. We are actively working on improving our online ordering system to ensure that we can manage order volumes more efficiently and provide accurate delivery times. Your feedback is invaluable in this process, and we genuinely appreciate your patience and understanding as we strive to enhance our services.