Hello Mrobinson9, Thank you for taking the time to leave a review. We appreciate your honest feedback about the long wait you experienced. We sincerely apologize for any inconvenience caused during your visit. At Joyology, we always strive to provide our customers with the best possible service. Unfortunately, we fell short of your expectations this time. Please be assured that we are taking steps to improve our wait times and ensure that our customers have a seamless experience. If you decide to visit us again, we would be more than happy to make it up to you. Please don't hesitate to reach out to us directly should you have any further concerns. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Support@Joyology.com