We apologize for any inconvenience or frustration you experienced during your phone conversation with our representative. We strive to provide efficient and friendly customer service, and we're sorry if we fell short of your expectations on this occasion. Your feedback is important to us, and we will address it internally to ensure a better experience in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We value your satisfaction and appreciate your understanding.