meffithe3rd
3 Reviews
Purple Star MD
Purple Star MD
San Francisco, California
5.0 stars

Rescinding every criticism

Dear Purple Star team, My last review stated my discontent with one of your bud tenders (Ben) which got a quick and superb response. Not only that but after talking with Ben again I have to admit that he is one of the most competent bud tenders out there, able to even describe the grind and smoke type perfectly. The other time he might have had a bad day but the last time he showed how much he truly cared with an efficiency and depth of knowledge only found in connoisseurs. Thank you very much Ben and 100000000 apologies for the last comment based on a single experience.
Purple Star MD
Purple Star MD
San Francisco, California
Ben was absolutely thrilled to know he made such an impact on your day! We all appreciate the kind words and we hope to make your day every time you stop by!! We will continue to operate in this manner. Thank you, PSMD Team
Official response
Purple Star MD
Purple Star MD
San Francisco, California
5.0 stars

Bad service (but only this time)

I am a regular and visit to Purple Star MD almost every week due to their „thankful Thursday“ and PoGo deals. However today I was served by the least friendly bud-tender ever (Ben I.). There was a distinct lack of friendliness and customer orientation on his side and after asking about the Thursday deal he stated it wasn’t so and referred me to their website which stated exactly what I asked for. This older fellow in suit was the only bud-tender I have met at PS MD with this attitude and lack of service orientation. He almost seemed like the manager. As a regular I have been with almost all other bud-tenders which were fabulous. Also their Security is pretty cool too. Edit: purplestar responded quickly and humbly. I actually feel sorry now for the harsh wording from before. Awesome team and awesome store
Purple Star MD
Purple Star MD
San Francisco, California
Hi, Thank you for being a regular customer at Purple Star and enjoying what we have to offer. The input from our customers and patients is extremely important in progressing our business and making sure our employees are properly trained. We spoke with this individual and he was sincere in his apology. We agreed to revisit the customer service protocol so an incident like this never happens again. Again, we apologize and hope that you will continue to enjoy the services we provide. Please feel free to reach out to us at 4155501515 if you have any more questions or comments. Thank you, PSMD
Official response
Elevated San Francisco
Elevated San Francisco
San Francisco, California
5.0 stars

1st Time - Great store hard to get an overview tho

Super nice Team and really good stock and advice. However the way the store has been sorted is confusing so you do get lost in a vortex of information. Advice 5/5 Sales tactic 5/5 Menu 3/5 (confusing, I like split into flower etc and each them sorted by indica hybrid sativa; easy to get an overview)