matthewhsuarez10
4 Reviews
The Re-Up - Citrus Heights/Orangevale
Citrus Heights, California1 star
Cut of time for deliveries but yet open till 10
I placed an order at 845pm then get a text at 915 saying last call was already done and you don’t do anymore deliveries and i can get it tomorrow. Why don’t you just say your close at the cut off time. Now i can’t order anywhere else cause they are all closed. I really hate this company. Never getting my business again. Beware when you order from this crapshoot
The Re-Up - Citrus Heights/Orangevale
Citrus Heights, CaliforniaHi! We apologize for any lack of clarity, however, our last call hours are posted on our website. Accordingly, we always call customers back if we miss a call and we always make sure not to miss any customers who placed an order with us! We value and greatly appreciate all of our customers. We thank you for your feedback and are always open to direct communication for any concerns. Have a great day!
Official response
The Re-Up - Citrus Heights/Orangevale
Citrus Heights, California1 star
Very odd
So it says y’all are open for delivery on Sunday but when you place your order they tell you they can’t do deliveries on Sunday yet so why have it that y’all are open very disappointed today
Humble Root
Elk Grove, California5.0 stars
First time for everything
Always been coming here but looks like for now on I’m gonna have to check every single order i get to make sure they put everything in the bag missing 2 items but still got charged for them. Text driver after i found out he told me to call the dispatcher but guess what they are closed for the night. Sucks
Humble Root
Elk Grove, CaliforniaThank you reaching out to us and hopefully our team was able to take care of you before the night ended. It is definitely not our intentions to charge you for what you didnt receive and the mistake was all on us!
Official response