We have never received any complaints about this particular product before, and you are the first customer to express concerns about its quality. We will definitely let the company know about your feedback. We would also like to thank you for your generous assessment of our service and for recognizing the extraordinary patience of our dispatch team, who have repeatedly gone above and beyond to accommodate your every need, address your numerous complaints, and assist with your requests for returns and refunds. Your feedback certainly gives us a unique perspective on the level of service we provide. We always strive to provide quality products and excellent customer service, as the ONLY REAL LOCAL delivery service!!!