We apologize for the negative experience you had with our product and the lack of friendliness from our staff. We strive to provide high-quality products and excellent customer service, and we regret that we fell short of your expectations on this occasion. We take your feedback seriously, and we would appreciate it if you could please email delivery@stiiizy.com with your order number. This will allow us to investigate the issue further and address it accordingly. We want to ensure that you receive the fresh and enjoyable experience that you deserve. Hope to hear from you soon.