Thank you so much for taking the time to share this, and for being a loyal part of our community. We're really sorry — you deserve better than what you've experienced, and we own that. You're right about the points system, and we know almost two months is way too long to keep hearing "we're working on it" without answers. We ARE actively working to get this fixed on the backend and we hear you loud and clear that it needs to happen soon. We'll make sure our team gives you real updates instead of a shrug next time you ask. We also hear you on product consistency — nobody should be getting product that's breaking down like that a third of the time, and we're taking a closer look at quality control to tighten that up. Please don't give up on us yet. We genuinely value you and we're working hard behind the scenes to earn back that trust. Thank you for the honest feedback and for loving our people — we love you too. 💚