I ordered a bunch of pre-rolls that were infused. I order like 4 products which came to $180.00 but one of the items didn't make in the bag. I text the service that was updating me with details and was told to pick up the missing item the next day. I called Kolas let them know the issues and went to the Kolas store where MJ the Manager took care of the issue. I had copies of the receipt from Kolas and weed maps. MJ had to run an investigation to make sure there was no foul play. Once they found out that my item never made it in the bag they replace my item. Great customer service and follow-up.