I’ve been a customer for at least a year and go at least once a week. I’ve had no issues other than the astronomical prices for their products compared to other legal businesses. Today I tried exchanging a defective/ extremely clogged concentrate vape pin. First issue I noticed with the device the extraction date is well over a year old (12/20/24)oil is highly discolored. I was only able to use it two or three times before it became so clogged you can’t pull air through it/ activate the battery. After correctly following the return policy management would not honor the exchange. Extremely disappointed in management’s attitude and the way I was treated over such an easy resolution. They will no longer get any of my business. To complete my review I’ve got to say the flower is top notch garbage. What they show you at the display case is not what they sell you. I really hate to write this review but people should know before they spend their well earned money. This place is a joke.