kmattox227
1 Reviews
Embarc Tahoe
Embarc Tahoe
South Lake Tahoe, California
1 star

Didn’t honor online pricing

I successfully placed an online order for SOUR TANGIE [.5G] AIO ROSIN that was listed for $0.89 I never received a message/call/email citing any pricing errors or anything like that, so I went in to pickup my order. The budtender was immediately combative and overtly irritated. He never said the price was wrong or apologized, instead he mumbled something about it being a promotional thing at their Martinez location. He continued with the excuses by then boldface lying that they don’t carry that item in tahoe anyway even though it was in the display case plain as day. We will definitely never be coming back and will discourage friends to avoid this unscrupulous place. Listen if the listed price was a mistake just own it, why all the 💩 to avoid accountability
Embarc Tahoe
Embarc Tahoe
South Lake Tahoe, California
Hello there, Thank you so very much for your feedback on your experience with us. We are terribly sorry to hear that you didn't receive the customer service standard we're normally proud to uphold. Even though this item's presence on our website was a mistake, we strive to make it right whenever possible. We would love a chance to make it right with you, and invite you to come back and ask for a manager to take care of you. We understand either way, and appreciate you letting us know so that we can make improvements with our team right away. Have a wonderful rest of your day.
Official response