We appreciate the feedback and comments regarding this mistake. It is never ok for a customer to be overcharged at High Seas. It seems like our staff was unable to explain where the additional fee came from, in fact, it could have been a mistake all together. We have tried to look it up in the system but were unsuccessful finding a transaction that matched the overcharge. We never want our customers to have any confusion regarding the delivery or payment process and apologize for the confusion. We take these matters seriously and we want to make sure we can address the staff and correct this mistake so that it doesn't happen again. Could you please send your information to our General Manager, zach@shophighseas.com. He would like to look into how this mistake occurred in order to make sure it does not happen again. He would also like to refund the $4 and offer you 20% off your next order for the inconvenience. Please reach out so we can remedy the situation and make a note on your profile. We hope to have an opportunity to earn back your business.