Thank you for being a customer and for taking the time to share your experience. We’re truly sorry to hear that your most recent delivery didn’t meet the quality from the manufacturer. We sincerely apologize for any inconvenience it caused. We will be reaching out to the manufacturer of the complaint to ensure this does not happen again in the future. We value our customers loyalty and would love the opportunity to make this right. Please feel free to reach out so we can personally follow up. Thank you again for your feedback—it helps us improve. – The HerbnJoy Team