kilew
5 Reviews
5.0 stars
5.0 stars
1 star
Crystal Nugs
Crystal Nugs
Sacramento, California
1 star

Don’t recommend.

Firstly, it says 30-60 min delivery but took over two hours to get to me… apparently “your order is on the way” is an acceptable response when a customer asks for an ETA. not to mention got my order wrong. received something i don’t even know how to use, since it was advertised as a completely different product. So much for trying to support🤝🏾✌🏾
Crystal Nugs
Crystal Nugs
Sacramento, California
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. At Crystal Nugs Dispensary & Delivery in Sacramento, we strive to provide fast, accurate, and reliable service, and it’s disappointing to hear that we didn’t meet expectations this time. Delivery times can sometimes vary due to demand, but clear communication is key, and we apologize if we fell short in providing a proper ETA. Additionally, receiving the wrong product is never acceptable, and we want to make it right! Please reach out to us directly so we can fix this and ensure you get exactly what you ordered. We truly value your support and would love the opportunity to turn this experience around. We hope you’ll give us another chance to provide the top-quality service and selection that so many of our customers enjoy. 💚 #CrystalNugsSac #CustomerCare #WeAppreciateYou
Official response
Crystal Nugs
Crystal Nugs
Sacramento, California
1 star
Crystal Nugs
Crystal Nugs
Sacramento, California
We’re sorry to see a 1-star review and would love to learn more about your experience. At Crystal Nugs Dispensary & Delivery in Sacramento, we’re committed to providing top-quality products, fast delivery, and excellent customer service, and we want to make sure every visit meets your expectations. If something didn’t go right, we’d love the opportunity to make it better! Please reach out to our team so we can address any concerns and ensure your next experience is a 5-star one. We truly appreciate your feedback and hope to serve you again soon! #CrystalNugsSac #CustomerSatisfaction #WeAppreciateYou
Official response