Suterra started out great. There service is getting worse by the day. I placed an order for delivery yesterday by phone and was told I would receive notification between 8-10am the day of delivery with my widow time of delivery. Well it's now 10:56am and no notification of my delivery window yet... when I called Suterra they mentioned that their system changed and I would receive a text when the delivery driver was 15 minutes away from being at my location. A 15 minute window of when they will be arriving with my delivery does not work for myself and pretty much the NORMAL population would be my guess. I could name several scenarios to why the 15 minute window wouldn't be acceptable but would rather not waste my BREATH here for Suterra. I have located several companies to switch to and never look back at Suterra!!!!!!