Thank you for taking the time to share your feedback, Josephprds. We're truly sorry to hear that your experience did not meet your expectations. At Jardín, we are committed to providing every guest, whether a resident or visiting, with the same level of warmth, respect, luxury, and attentive service. What you've described does not reflect the experience we strive to create, and we sincerely apologize if you left feeling unwelcome or dissatisfied. We would greatly appreciate the opportunity to learn more about your visit and better understand what occurred. Unfortunately, we were unable to locate any information regarding your order based on the details provided. Feedback like yours is extremely important to us, as it helps us identify opportunities for improvement and ensure every guest feels valued and well cared for. If you're willing, please reach out to our Virtual Support Team at (702) 331-6511, available daily from 9:00 AM to 12:00 AM. We would welcome the chance to discuss your experience further and work toward making things right. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with the exceptional Jardín experience you deserve and to welcome you back in the future.

@Josephprds, we're so sorry that that happened. We never want a guest to have a bad experience. Please reach out to us at info@nevadammj.net with more details so we can try and make this right for you. 🙂