Hello jonathanblatt, We apologize for the inconvenience of the brands product.We have some other pre rolls if youd like to take look we can make some recommendations.If the joint was burning incorrectly not to sure how to handle the solutuion. Best we can do is mark you down additional discount on top of the promo codes we send out. just have to mention to the next manager after order is placed. well be able to take care of you