JFRGM1986
3 Reviews
FarmaVerde - Cupey
san juan, puerto rico1 star
Publicidad falsa / False Advertising
Este dispensario utiliza Weedmaps como anzuelo para atraer pacientes, pero ninguno de los productos listados en su inventario es real. Al llegar, te dicen que ya no usan Weedmaps y que ahora trabajan con Farma Verde PR. Esto es engañoso y una falta de respeto hacia los pacientes que dependen de información precisa para encontrar el medicamento que necesitan. This dispensary uses Weedmaps as bait to attract patients, but none of the products listed in their inventory are real. Once you arrive, they tell you they no longer use Weedmaps and have switched to Farma Verde PR. This is deceptive and disrespectful to patients who rely on accurate information to find the medication they need.
FarmaVerde - Cupey
san juan, puerto ricoHola. Agradecemos que compartas tu experiencia y queremos aclarar esta situación. FarmaVerde PR sí mantiene presencia en Weedmaps; sin embargo, nuestro inventario en esa plataforma se actualiza de manera periódica (una vez por semana) y no en tiempo real. Debido a la alta rotación de productos, puede ocurrir que algunas disponibilidades cambien antes de la próxima actualización. Para consultar el inventario más actualizado, siempre recomendamos visitar nuestra página web oficial o nuestra aplicación, donde los productos se reflejan en tiempo real. En ningún momento nuestra intención es inducir a error. Entendemos que los pacientes dependen de información precisa y por eso seguimos fortaleciendo nuestros canales oficiales para mayor transparencia. Si deseas asistencia específica con algún producto, puedes comunicarte con nosotros vía mensaje privado o WhatsApp al (787) 725-0592 y con gusto te orientamos. — Equipo FarmaVerde PR
Official response
Better Science - Calle Loiza
San Juan, Puerto Rico1 star
Better Science - Calle Loiza
San Juan, Puerto Rico¡Saludos! Gracias por todo el apoyo.
Official response
Better Science - Calle Loiza
San Juan, Puerto Rico1 star
Inconsistent Service and Poor Communication
The place offers a variety of products. However, the service is not the best. Despite sometimes having good merchandise, people keep going. The service is quick. Before going, I called three times to confirm if they had the product. I also checked Weedmaps. They never answered the phone. On Weedmaps, it said they had the item. When I arrived, they didn’t have it. Not only do they not answer the phone, but they also don’t update the information on Weedmaps. As soon as I got back in my car, the item disappeared from Weedmaps. When it cost $44, this really bothered me. It truly annoys me that they do these things. The lack of diligence. The inventory should be up-to-date. They don’t answer the damn phone. You know what? I won’t be coming back. They’ve lost a customer. And it’s not because of the products, but because of the mediocre service.
Better Science - Calle Loiza
San Juan, Puerto RicoThank you for taking the time to share this detailed feedback. We’re truly sorry for the frustration you experienced at that time. We understand how disappointing it is to make the trip, rely on updated information, and not find what you were expecting—especially when communication falls short. Since 2024, we’ve made important changes to address exactly these concerns. Our Weedmaps inventory is now updated daily with current product images and descriptions, and our internal protocols for phone support and inventory management have been revised. We also have a completely new team in place, focused on providing clearer communication and a more consistent patient experience. We know this doesn’t change what happened, but we would genuinely appreciate the opportunity to welcome you back and show you how things have improved. As a courtesy, we’d like to offer you 10% off your next visit. Simply mention this comment to the dispensary technician assisting you. Thank you again for the honest feedback.
Official response